Return Policy
I have a 30-day return policy, which means you have 30 days from receipt of the product to request a refund.
To return a product, it must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
To initiate your return, you can contact us at info@ruths-gems.com.
If your return is accepted, I will send you a return instructions on how and where to send the package. Goods sent to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact me at info@ruths-gems.com.
Damages and problems
Once you receive your order, please inspect it and contact us immediately if the goods are faulty, damaged or if you received the wrong goods so that we can assess and correct the problem.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable items (e.g. food, flowers or plants), bespoke items (e.g. special order or personalised items) and personal care items (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific product, please contact us.
Unfortunately, i cannot accept returns of sale items or gift certificates.
Exchanges
The fastest way to ensure you get what you want is to return the merchandise you have and make a separate purchase of new merchandise upon receipt of your return.
Refund policy
Once we have received and checked your return, we will notify you and let you know if your return has been approved or not. If approved, your money will be automatically refunded to your original payment method within 10 working days. Please remember that it may also take time for your bank or credit card company to process and send your refund.
If more than 15 business days have passed since your refund was approved, please contact me at info@ruths-gems.com.
To return a product, it must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
To initiate your return, you can contact us at info@ruths-gems.com.
If your return is accepted, I will send you a return instructions on how and where to send the package. Goods sent to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact me at info@ruths-gems.com.
Damages and problems
Once you receive your order, please inspect it and contact us immediately if the goods are faulty, damaged or if you received the wrong goods so that we can assess and correct the problem.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable items (e.g. food, flowers or plants), bespoke items (e.g. special order or personalised items) and personal care items (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific product, please contact us.
Unfortunately, i cannot accept returns of sale items or gift certificates.
Exchanges
The fastest way to ensure you get what you want is to return the merchandise you have and make a separate purchase of new merchandise upon receipt of your return.
Refund policy
Once we have received and checked your return, we will notify you and let you know if your return has been approved or not. If approved, your money will be automatically refunded to your original payment method within 10 working days. Please remember that it may also take time for your bank or credit card company to process and send your refund.
If more than 15 business days have passed since your refund was approved, please contact me at info@ruths-gems.com.
